Frequently Asked Questions

What is Rivers.IM?
Rivers is a free team communication and collaboration app that lets you have more organized and focused conversations with your family, friends, colleagues, and teams. The Rivers app is available for iOS, Android and Web.
I use Whatsapp for my teams. How is Rivers better?
Whatsapp is good for general group conversation. Its group feature was never made for deeper and more sustained collaboration particularly in work or studies setting. Rivers can help your team group to become more organized by having sustained discussions on specific interest like say a particular client, a particular class subject, a particular discussion area in a particular topic within the larger group. The private Topic feature within a group also helps group members to make subgroups more easily and have their conversation rather than making newer and newer Whatsapp groups which go stale after a while.
Can Rivers be used by my company?
Offcourse Rivers is very well suited to be used inside your organization. Rivers is totally secure and its fully synced Web Client in addition to Android and iPhone allows you to use it easily from your laptop. It's totally secure.
Can I use Rivers for my college class?
Offcourse Rivers is very well suited to be used inside your organization. Rivers is totally secure and its fully synced Web Client in addition to Android and iPhone allows you to use it easily from your laptop. It's totally secure.
My company is thinking of using Slack, what is better about Rivers?
Rivers is built on the same technology as many popular messengers like Whatsapp and Telegram and hence Rivers is much faster and efficient in message delivery than many other team collaboration products. Rivers is based on phone numbers so it is easier to include team members who don’t have corporate email ID or members who would primarily use mobile phone numbers and are more versed with Whatsapp usage. Getting on Rivers for them will be more natural.
Where is Rivers built?
Rivers is built by an experienced team in India. The team has built highly scaled communications platforms before Rivers. So you can stay relaxed about the reliability and security of the platform.
What is a Cube?
To manage your team/s you would want to create a group inside the Rivers app, this group is called Cube. You can add members to a Cube. You can create a public or private cube and can manage your teams efficiently inside a cube by creating different Topics.
How to create a Topic inside a Cube?
Tap on “Create a New Topic” Choose the purpose of the Topic, choose a name for the Topic, fill in the description field if you like, choose the access options, decide if you want to create an Open Topic or Private Topic, tap next, Add Members and you are done. You can watch this quick video to do this easily.
How to add members to an existing Topic?
Open the Topic, click on Topic name on Top and Click on Add Members, choose member and tap on Done.
How to add or remove members from a Topic?
A cube admin can add or remove members from a Topic by opening the Topic, tapping the Topic name on top, Tapping the three buttons next to the member to be removed, tapping “Remove from Topic” and then tapping “Yes”.
How do you edit Topic details?
If you are the Topic owner, you can easily edit the Topic details by following these steps on the Topic name, then again tap on the Topic name, tap on the edit button and from here you can edit the Topic details.
What is an Open Topic?
Open Topic is a Topic that any cube members can join without the need of a Topic admin approval.
What is a Private Topic?
A Private Topic is a topic that requires the Topic Admin approval before you can have access to a topic or you can be added to a private topic by a member already added to that topic.
What is a Join Request?
A Topic Owner gets a Join Request when a new user requests access to a Private Topic
How do you mute Cube notifications?
Currently, you can’t mute cube notifications, you can mute Topics.
How do you mute Topic notifications?
You can mute Topic notifications by tapping on the Topic name and then tapping on Mute Topic Notification
How do you open Rivers.IM on the desktop?
You can open Rivers.IM on the desktop by going to web.rivers.im in your web browser.
How do you open Rivers.IM on a web browser?
You can open Rivers.IM in your web browser by opening web.rivers.im
How do you exit from a Cube?
Open the Cube, tap the Cube name, tap Exit
How to update your phone number on Rivers.IM?
Your phone number is a unique identity on Rivers.IM and it can’t be changed
How to add or remove members from a Cube?
Open the Cube, tap the Cube name, click the 3 dots next to the member name, tap Remove from Cube
How to make someone else a Cube Admin?
Open the Cube, tap the Cube name, click the 3 dots next to the member name, tap Promote to Admin
How to make someone else a Cube Owner?
Open the Cube, tap the Cube name, click the 3 dots next to the member name, tap Promote to Owner
How to chat P2P (peer-to-peer/one-on-one) with another cube member?
Open the Cube, tap the Cube name, click the 3 dots next to the member name, tap Start Chat
How to check a Cube member profile?
Open the Cube, tap the Cube name, click the 3 dots next to the member name, tap View Profile
How to update your Rivers.IM profile?
Open the Rivers app, click on “Profile” at the bottom right-hand side of the screen, click on View Profile and click on Edit, from here you can update your profile.
How to hide your phone number from other members?
By default your phone number is hidden from other
How to perform a search inside Topics?
A Topic search can be performed by opening the Cube and clicking on the top right-hand side of the screen
How to invite your colleagues/friends to Rivers.IM?
Open the Rivers app, click on Profile and click on Invite Friends. Done. You can also send a direct Cube invite to add someone directly to your Cube.
Can I get a personalized demo of Rivers.IM platform for my organization?
You can get a personalized demo from a Rivers.IM for your organization by sending an email to marketing@rivers.im
How do I know if someone has read my message on Rivers app?
If someone has read your messages you will receive an orange double tick mark below their messages. In a Topic, select you message for which you want to know who all have read it and then click on the “i” icon on the top right-hand side of the screen.
I see “Connecting” on top of my Rivers.IM many times, what does that mean?
It means you are not connected to the internet, you will be able to use the app normally as soon as you have a stable internet connection.
Why do you need storage access on my phone?
For you to be able to send and receive files, photos, videos, etc, the Rivers app will require access to device storage.
How do I contact Rivers.IM support team?
You can reach out to your Rivers support representative in-app or you can contact us by email on support@rivers.im.
Is my business data safe with you?
At Rivers, customer trust is our top priority. We deliver services to a large base of active customers, including enterprises, educational institutions, and government agencies globally. Our customers include financial services providers, healthcare providers, and technology companies, who trust us with some of their most sensitive information. We know that customers care deeply about privacy and data security. That’s why we implement responsible and sophisticated technical and physical controls that are designed to prevent unauthorized access to or disclosure of your content. Rivers continually monitors the evolving privacy regulatory and legislative landscape to identify changes and determine what tools our customers might need to meet their compliance needs depending upon their applications. We recommend that customers with questions regarding Rivers and data protection regulations contact their Rivers account manager first.
Where are Rivers.IM servers located?
To deliver the best performance and security we use regulatory compliant, secure data centers from across the globe.
How do you add a guest member to a Cube?
Open the Cube you want to add a Guest member to, tap the Cube name on top, tap Add Guest and choose the contact you want to add as a Guest.
Why should I use Rivers for my team?
If you want to efficiently manage your team and collaborate better, Rivers is a highly recommended platform. Try it and you will see the difference yourself.
Is my data safe with Rivers?
We use the same technology used by Amazon for access and management of your data. All your messages and files are fully encrypted for your complete peace of mind. At Rivers, customer trust is our top priority. We deliver services to a large base of active customers, including enterprises, educational institutions, and government agencies globally. Our customers include financial services providers, healthcare providers, and technology companies, who trust us with some of their most sensitive information. We know that customers care deeply about privacy and data security. That’s why we implement responsible and sophisticated technical and physical controls that are designed to prevent unauthorized access to or disclosure of your content. Rivers continually monitors the evolving privacy regulatory and legislative landscape to identify changes and determine what tools our customers might need to meet their compliance needs depending upon their applications. We recommend that customers with questions regarding Rivers and data protection regulations contact their Rivers account manager first.